SINGAPORE: The Consumers Association of Singapore (CASE) said as a form of good practice, telcos could offer some kind of compensation to customers who are affected by service disruptions.
This comes after over 50 hours of disruption in 3G mobile coverage for M1 customers due to a power switch incident.
CASE added that in the event a situation is so bad, consumers who wish to get out of contracts should be allowed to do so without any penalties.
On its Facebook site, some consumers still complained that their handsets were affected even after the telco said 3G services were restored by mid—afternoon on Thursday.
Some businesses Channel NewsAsia spoke with also said their operations have been affected.
These include contractors and property agents who have been unable to reach their clients and workers.
MORE SINGAPORE NEWS
Latest Photo Galleries on xinmsn
Bangladesh's highest court halts the execution of Abdul Quader Molla just 90 minutes before he was to become the first person executed for w... More Bangladesh's highest court halts the execution of Abdul Quader Molla just 90 minutes before he was to become the first person executed for war crimes committed during the country's bloody independence fight.
Date 13 mins ago, Duration 0:39, Views 0