Channel NewsAsia
Updated: 01/18/2013 05:31 | By Channel NewsAsia

Telco should compensate affected customers: CASE

Telco should compensate affected customers: CASE


Telco should compensate affected customers: CASE

SINGAPORE: The Consumers Association of Singapore (CASE) said as a form of good practice, telcos could offer some kind of compensation to customers who are affected by service disruptions.

This comes after over 50 hours of disruption in 3G mobile coverage for M1 customers due to a power switch incident.

CASE added that in the event a situation is so bad, consumers who wish to get out of contracts should be allowed to do so without any penalties.

On its Facebook site, some consumers still complained that their handsets were affected even after the telco said 3G services were restored by mid—afternoon on Thursday.

Some businesses Channel NewsAsia spoke with also said their operations have been affected.

These include contractors and property agents who have been unable to reach their clients and workers.

— CNA/xq

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