SingTel services partially disrupted due to fire
SINGAPORE : A fire at the SingTel building in Bukit Panjang has affected some fixed, voice, broadband and mobile services, said the telco on Twitter on Wednesday.
SingTel said it is trying to restore service as soon as possible.
According to posts on SingTel’s Facebook page, users in the North-west region of Singapore such as Bukit Panjang, Choa Chu Kang, Woodlands and Yew Tee started experiencing problems with their network services from around 2pm.
Apart from SingTel, StarHub's broadband and cable TV services were also disrupted.
Said StarHub's Chief Technology Officer Mock Pak Lum: "We have been informed that there was a fire at SingTel's Bukit Panjang exchange. As we lease some SingTel optical fibre capacity that runs through this exchange, this has affected StarHub's cable TV, cable and fibre broadband, and digital voice services for some of our customers. We are monitoring the situation closely and working to restore services as soon as we can."
In addition, several ATM terminals and AXS machines at Bukit Panjang Plaza are down and the Singapore Pools outlet at the mall was also affected.
When contacted Singapore Pools said all its outlets have been affected, except for its main branch.
In a post on its Twitter feed, DBS Bank said the fire has affected services at several branches and ATMs.
It added that it is taking proactive measures to minimise the disruptions and will extend operating hours at all DBS and POSB branches by an hour on Wednesday.
DBS said customers will have immediate access to cash via urgent over-the-counter withdrawals and also gave the assurance that all funds are safe.
When contacted, AXS said all its 860 terminals islandwide were initially affected and that the fire could have triggered the shutdown.
The majority of the terminals are now back in service, with only a quarter of the machines still non-operational.
The Singapore Civil Defence Force (SCDF) said it was alerted to the fire at 2.16pm and the fire, which had occured "inside the cable room at level one of the building", was extinguished within 20 minutes of its arrival.
Some 50 people had already evacuated themselves before the SCDF arrived at the scene and there were no reported injuries.
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