Updated: 12/18/2013 02:16

Residential listing for published directories not mandatory from April 2014



Residential listing for published directories not mandatory from April 2014

From next April, fixed line operators will no longer need to provide residential listing for published directories. 

They'll also have to provide a one-time-free-of-charge number unlisting service - as well as give each fixed line subscriber three free directory enquiries. 

Announcing this today, the Infocomm Development Authority says the regulatory changes reflect the under-utilisation of residential phone books, and also lifestyle changes. 

It says statistics show that the collection of the published directories fell by more than 80 per cent over the last five years for both residential and business directories. 

And in 2011, just nine per cent of the total subscriber base, or 165,000 subscribers, collected the printed and CD-ROM versions of the directories. 

IDA says fixed-line operators may however continue providing the residential listing on a voluntary or commercial basis. 

But they will have to comply with the Personal Data Protection Act relating to the collection, use, and disclosure of data for individuals. 

They will have to seek their subscribers' consent to be included in the residential listing when the latter sign up for any fixed-line telephone services. 

IDA's decision follows the completion of its review of the regulatory requirement for Directory Services. 

It also took into account public feedback received through the public consultation.

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