Updated: 06/27/2014 00:12

REACH gathers feedback on PGP at Waterloo

Senior Minister of State for Health and REACH Chairman Amy Khor explains the details of the Pioneer

Senior Minister of State for Health and REACH Chairman Amy Khor explains the details of the Pioneer

Government feedback arm REACH has set up a booth for two days at Waterloo Street to engage the elderly on the Pioneer Generation Package. 

Our news desk stops by for a visit. 

It's a humid Thursday afternoon but Waterloo Street is bustling with life. 

A seven-man team from REACH has been on a mission to engage the crowd since 10am. 

They've set up a Listening Point opposite a temple. 

And armed with flyers and bottles of herbal tea, they explained the details of the Pioneer Generation Package to curious passersby. 

Senior Minister of State for Health, Dr Amy Khor, who chairs REACH, joined them. 

"We've been utilizing many platforms, through mainstream media, online, dialogue sessions, face-to-face interactions, house visits and so on. But we thought it'll be useful to have this additional platform, to go to places that the elderly frequent, where there is high foot traffic. And where we can engage them one-to-one, to explain to them about the Pioneer Generation Package so they have better awareness, as well as receive feedback and clarify queries." 

Dr Khor says they've received about 70 pieces of feedback from passersby so far. 

"For this particular Listening Point, the questions that are frequently asked are more details about the Pioneer Generation Package. They're very keen to know when they can receive the benefits. Although we have said that it is automatic for most people, there is no application needed, some are still worried whether they need to apply. Even just now, the few elderly that I spoke to, I think there's a need to explain further to them what exactly is in the PGP. But they've heard about the PGP. 

A volunteer from Viriya Community Services was also present. 

Ms Christina Lim, an administrator, is fluent in three languages - English, Malay and Mandarin - and two dialects - Hokkien and Cantonese. 

"I feel it's good that we get people who know dialect to participate in this event so the elderly will feel very at ease. So if like a Hokkien auntie, if I talk to her in Hokkien, she's very happy. My mother, she's in her 90s. Her Mandarin is not fantastic. But she tries her best to listen. So if you talk to her in Cantonese, she'll feel very comfortable. She knows what I'm talking about."

This is the first Listening Point on the Pioneer Generation Package. 

Dr Khor says there're plans for listening points in areas where the Malay and Indian communities frequent. 

-By Valerie Koh

Latest Photo Galleries on xinmsn