SINGAPORE: Private estate residents in West Coast and Pioneer can soon expect better maintenance services in their neighbourhood.
The One Connect Programme, which offers a one—stop hotline to help these residents link up with the relevant government agencies, was launched on Satuday.
Some 19,000 households are expected to benefit from the programme.
It was first launched in 2009 to better connect residents with agencies such as Land Transport Authority and National Environment Agency.
So far, eight GRCs have the programme, and it will be introduced to the remaining GRCs by this year.
Minister for West Coast GRC Mr S Iswaran said: "When you look at the HDB blocks, the HDB residents, we have an established system through the Residents’ Committee, the Town Councils and other networks in order to address the social, the municipal and larger concerns of our residents. When it comes to the private estates, a lot of this is quite decentralised. Many of the issues are managed by the residents themselves, sometimes they come and see us as advisors."
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