One—stop helpline launched for 36,000 private estate households

SINGAPORE: 36,000 private estate households at East Coast GRC are the latest to benefit from the one—stop helpline, One Connect.

The service was launched on Saturday by Minister in the Prime Minister’s Office Lim Swee Say, who is also Member of Parliament for the area.

Run by the People’s Association, residents can dial the service line if they are not sure which agency to call for help.

As of January 31 this year, seven GRCs and one SMC have launched the programme.

It has logged more than 800 cases as of December 2012.

Most of the cases reported involved day—to—day maintenance issues.

About 25 per cent of cases involved cleanliness and the National Environment Agency.

19 per cent of cases also involved NParks, on issues like the trimming of trees or the lighting of parks.

18 per cent of cases involved the Land Transport Authority, regarding issues like illegal parking.

— CNA/xq