New web-based portal ComCare.sg launched to outline help options for citizens-Halimah

The Ministry of Community Development, Youth and Sports, MCYS has launched a new web-based portal called ComCare.sg (ComCare dot sg) to clearly outline the available help options for citizens. 

Minister of State Halimah Yacob says the portal is targeted primarily at the intermediaries providing ComCare help and these include the Family Service Centres, the Community Development Councils and the Grassroots Organisations. 


And there have been improvements to the information sharing on the portal. 

Madam Halimah says firstly the Ministry is doing away with the names of schemes and information is now organised according to needs.

"ComCare.sg is a centralised web portal that presents information in a concise and clear manner, information on ComCare. We need this portal because we have received feedback that people find it very complicated to make use of the information that we put on the website. The problem is actually what we have done so far is to describe the schemes. We have ComCare Grow, ComCare Enable, ComCare Work Support and we assume people understand what those schemes entail. But people don't."

The information is also conveyed in an easy to understand manner. 

Finally the Ministry has developed a ComCare Assistance Finder tool and will point users to the relevant pages of assistance based on the individual's needs. 

Madam Halimah explained: "It has various questions there. One question is I need a job. You just go there and it prompts you with further questions, once you answer them, they give you several options of assistance available. It is very user friendly. It is part of a whole series of changes and improvements that we have been making, ealier on we distributed 5,000 copies of the ComCare brochures, information starter kits we also covered hospitals, schools, various contact points which our beneficiaries are likely to access. You can have the policies right, you can have the schemes right but then if people say it is still so difficult for me to access, I don't know what to do or the agencies helping them finid it so tough then I think it defeats the purpose. This is part of our effort to make the schemes and policies more accessible. Beneficiaries can also go into the portal and use it."