Updated: 12/13/2013 01:41

MDA fines SingNet S$220,000 for Mio TV service disruption in May



MDA fines SingNet S$220,000 for Mio TV service disruption in May

The Media Development Authority (MDA) has fined SingNet $220,000 for an island-wide Mio TV service disruption on the 15th of May this year. 

The incident lasted about nine hours, and affected some 26,000 Mio TV subscribers across various parts of Singapore. 

Those impacted reported that they could not boot up their Mio TV set-top boxes to view the channels they had subscribed to. 

Investigations revealed that the incident was triggered by a maintenance activity carried out on the 14th and 15th of May. 

MDA assessed that SingNet has not exercised due care and diligence when carrying out routine maintenance activities during the incident. 

It has therefore contravened its Quality of Service or QoS licence conditions. 

In determining the financial penalty, MDA took into consideration factors such as the service record of the licensee, the extent and duration of the disruption, and the compensation offered by the licensee to its subscribers. 

This is the third time in two years that SingNet has been found in breach of its QoS licence conditions. 

It was fined $80,000 and $180,000 for the first and second service disruptions.

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