Jumbo improves services with SPRING's customer-centric initiatives
®Copyright MediaCorp
A major food company in Singapore has benefited from SPRING's Customer-Centric Initiative (CCI), and shared its experiences during a learning journey visit to the company.
Food services company, Jumbo Group of Restaurants says its efforts have led to higher customer satisfaction, with the number of compliments received going up by 30 percent.
Its initiatives have also led to a 40 percent cut in manpower but sales per staff have gone up due to higher productivity.
Joining the sharing session this morning was NTUC Secretary-General and Minister in the Prime Minister's Office, Lim Swee Say.
Jumbo also shared ways to address its manpower shortage across 15 outlets.
These include leveraging on technology, redesigning workflow processes and developing human capital.
The initiatives have also improved the company's competitiveness and its ability to pay its workers higher wages.
The CCI for the F and B industry was launched in 2007.
Since then, some 2600 establishments employing 40,180 workers have benefited from the programme.
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