IDA fines M1 $1.5m
The Infocomm Development Authority of Singapore (IDA) has imposed a fine of $1.5m on M1 for breaching the Code of Practice for Telecommunication Service Resiliency.
This is the highest amount meted out under the Code of Practice.
This follows IDA's investigation of the disruption of M1's 2G and 3G mobile telephone services from 15-18 January this year.
It found that M1 had not fulfilled its obligation to provide resilient mobile telephone services.
Some 250,000 M1 users were affected by the service disruption, with 3G mobile telephone services affected in the south-western parts of Singapore, and 2G mobile telephone services affected in the north-western parts of Singapore.
IDA noted that M1 had carried out progressive restoration works in phases, with priority accorded to high traffic areas.
M1 said it's evaluating the decision.
It added that the IDA did not agree with its request to reduce the fine in light of what the telco said were strong mitigating factors.
These include its view that the incident was unexpected and beyond its reasonable control.
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