SINGAPORE: A glitch in the check—in system at Changi Airport resulted in delays to 15 flights on Saturday morning.
The airlines affected were Jetstar and Air Asia at Terminal 1 and Tiger Airways and Firefly at Terminal 2.
Changi Airport Group (CAG) said the airlines were using the same Navitaire check—in system provided by a third—party.
A spokesperson from CAG said the incident was first reported just after 6:20am and the system was restored by 8:50am.
But this still caused other flights to be delayed.
Tiger Airways said 14 of its flights were affected in total. And delays lasted about one—and—a—half, to two hours.
CAG understands the system breakdown originated in Australia, and airlines there using the system were similarly affected.
CAG said it will work with the affected airlines and the system provider, to examine options and avoid a repeat of Saturday’s disruption.
All 15 affected flights have left for their destinations.
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