Chua Chu Kang TC new managing agent’s plans to improve services

SINGAPORE: Feedback from residents of estates managed by Chua Chu Kang Town Council will be tracked more efficiently, while officers can directly record defects into the estate maintenance system using their smartphones.

These are some of the changes planned by the town council’s new managing agent, CPG Facilities Management (CPGFM).

It was appointed following an open tender and took over on 1 February from UGL Services Esmaco Operations, whose contract with the town council ended on 31 January.

CPGFM, whose contract is for four years, will manage the common property of more than 70,000 residential and commercial units in Chua Chu Kang Group Representation Constituency (GRC).

There are five divisions in the GRC — Bukit Gombak, Chua Chu Kang, Keat Hong, Nanyang and Yew Tee and Hong Kah North.

The managing agent plans to leverage technology to improve services.

Mr Zaqy Mohamad, chairman of Chua Chu Kang Town Council, said the transition and handover have been smooth and seamless.

CPGFM is a subsidiary of CPG Corporation, which was formed in April 1999 with the corporatisation of the former Public Works Department.

It is also the managing agent of Ang Mo Kio and Tampines town councils.

— CNA/ir