Changi Airport named world’s best by Business Traveller readers

SINGAPORE: Changi Airport has been named the world’s best by readers of a leading travel publication.

It is the airport’s 25th consecutive win.

Launched in 1984, the Business Traveller awards are an annual celebration of travel companies that have made a difference to the lives of travellers from the United Kingdom and Europe.

The results are determined by votes from readers and audited by an independent company.

Other winners this year include Singapore Airlines and The Fullerton Bay Hotel Singapore.

Mr Julian Gregory, managing director of Panacea Publishing, which publishes the Business Traveller, said continued investment, innovation and consistency of service have created an environment with a sense of calm efficiency.

He described Changi Airport as a "place where our readers can work or relax without the stresses and distractions that impact travellers so much today".

The award was accepted by Mr Lee Seow Hiang, chief executive officer of Changi Airport Group, at a ceremony in London on Monday.

"What we did was to focus on the passengers we served and through the years, invested to develop an offering that resonates with the needs of our passengers and visitors. To stay ahead, we introduced practical and innovative facilities, and infused the Changi Service DNA — personalised, stress—free and positively surprising — in the overall airport experience. This philosophy of providing a first—class Changi Experience will continue to be the backbone of our success," said Mr Lee.

The facilities at the airport, which opened in 1981, included themed gardens, movie theatres, rooftop swimming pool, gym and spa and hundreds of shopping and dining options.

The world’s most—awarded airport, Changi has received 18 accolades since the beginning of the year.

This brings to 410 the total number of awards it has won in its history.

— CNA/cc